Facility management (or facilities management or FM) is a professional management discipline focused upon the efficient and effective delivery of support services for the organizations that it serves. It serves to ensure the integration of people, systems, place, process, and technology.
Professional FM as an interdisciplinary business function has the objective to coordinate demand and supply of facilities and services within public and private organizations. The term “Facility” (pl. facilities) means something that is built, installed or established to serve a purpose, which, in general, is every “Tangible asset that supports an organization.” Examples are real estate property, buildings, technical infrastructure, lighting, transportation, IT-services, furniture, Custodial, grounds, and other user-specific equipment and appliances.
FM covers these two main areas: 'Space & Infrastructure' (such as planning, design, workplace, construction, lease, occupancy, maintenance, furniture and cleaning) and 'People & Organization' (such as catering, ICT, HR, accounting, marketing, hospitality).The first refers to the physical built environment with focus on (work-) space and (building-) infrastructure. The second covers the people and the organization and is related to work psychology and occupational physiology.